Refund Policy & Cancellation | SoSafe

Refund Policy & Cancellation

Thanks for purchasing our product through our website – www.sosafe.com

You have the right to send us online request to cancel the order within 48 hours  you placed the order through our website.

We offer 100% customer service and always do our best to take care of our valuable customers.

Returns

  • You have 07 calendar days to return the  item from the date you received it.
  • To be eligible for a return, item must be unused and in the same condition that you received it.
  • item must be in the original packaging.
  • item needs to have the receipt or proof of purchase.

Refunds

  • After receiving back the item  , our technical team will inspect the product and process for your refund if eligible.
  • The product must be in the same condition that you receive it and undamaged in any way.
  • The money will be refunded to the original payment method you have used during the purchase.
  • For credit card payments, it may take 5 to 10 business days for refund.
  • If the product is damaged in any way, or you have initiated the return after 07 calendar days have passed, you will not be eligible for refund.

Order Cancellation

If the order or the items that you want to cancel have not been shipped yet, you can write to our sales team at [email protected] or Call: +971 6 552 7073.

If you cancel your order before it has been shipped, we will refund you the entire amount.

Contact Us

If you have any questions on how to return your item to us, please call us: +971 6 552 7073.

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