Refund Policy

At SO SAFE PRODUCTS L.L.C, we prioritize customer satisfaction and aim to deliver high-quality products and services that meet your expectations. We understand that there may be instances where you need to request a refund. This policy outlines the terms and conditions under which refunds will be processed to ensure transparency and clarity.

Eligibility for Refunds

Refunds are applicable under the following conditions:

Damaged or Defective Products

• If the product you receive is damaged during delivery or defective, you are eligible for a refund.
• You must report the issue within 7 days of receiving the product to qualify for a refund.

Incorrect Product Delivered

• In cases where the product delivered does not match your order, you are eligible for a refund or replacement.
• Notify us immediately upon receiving the incorrect product.

Change of Mind

• Refunds for change-of-mind returns are subject to approval and will only be considered if the product is unopened, unused, and in its original packaging.

Refund Process

To initiate a refund, follow these steps:

1. Submit a Refund Request

   • Contact our customer support team via email or phone to request a refund.
   • Provide your order details, including the order number, date of purchase, and a brief explanation of the reason for the refund.
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2. Product Inspection

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4. Ensure the product is securely packed in its original packaging to avoid further damage during transit.

5. For physical products, you may be required to return the item to our designated address for inspection.

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7. Approval and Processing

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9. Refunds will be issued only through the original mode of payment used during purchase.

10. Once we receive the returned item and verify its condition, we will process your refund.

Refund Timeline

The timeline for processing refunds may vary based on the payment method and your bank’s policies:

• Refunds are typically processed within 10 to 45 days of approval.
• For credit card payments, the processing time depends on the issuing bank’s policies and procedures.

Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Products that have been used, tampered with, or are not in their original condition.
• Perishable goods, custom orders, or personalized items.
• Shipping and handling fees.

Additional Notes

• Refunds will not be issued for products returned without prior authorization from our support team.
• We reserve the right to deny a refund request if the conditions outlined in this policy are not met.

Contact Us

If you have any questions or need assistance with a refund request, please do not hesitate to contact us:

• Email: [email protected]
• Phone: +971 4 285 2703
• We are here to help and ensure that your experience with us is a positive one. Thank you for choosing SO SAFE PRODUCTS L.L.C.